Matthew West

SolidWorks Support Monthly FAQ - January 2011

Blog Post created by Matthew West Employee on Jan 14, 2011

This month’s edition of SolidWorks  Support Monthly FAQ covers a few of the most common questions and  issues handled by the support team over the past month, as well as  recent updates to the SolidWorks Knowledge Base.


Top questions and issues

1.   1.      Is there a good way to compare performance on my computer system with other users?


We included a performance test with the release of SolidWorks 2011 that helps you test your system, compare your score with other users, and share your score on the Share Your Score site. This benchmark was designed to address the question "how fast is my computer compared to other computers?" This gives you tangible metrics due to the fact that the tests are run within SolidWorks, in a repeatable manner across different computers.


For more information on this performance test, refer to this SolidWorks Forum posting or the SolidWorks “Share Your Score” Results page.




2.       Can Microsoft® Office Excel 2010 be used to handle SolidWorks® 2011 design tables ?


Microsoft® Office Excel 2007 and 2010 are both supported to handle SolidWorks® 2011 Design Tables. Note that starting with SolidWorks 2011, Microsoft® Office Excel 2003 is no longer Supported.



3.     The PhotoWorks addin is no longer listed in the Add-Ins Manager with SolidWorks 2011, even though SolidWorks Professional or higher is installed. Why ? 


SolidWorks PhotoView 360 is now the standard photorealistic rendering solution for SolidWorks. SolidWorks PhotoWorks is no longer supported; however, rendering capabilities are the same as in previous releases.   The underlying technology has been updated to enhance the user experience and the final results.


When added in, PhotoView 360 can be accessed from the menu or from theRender Tools tab of the CommandManager.  To find out more, please visit SolidWorks Help Menu >> What’s New?


4.     It is no longer possible to check SolidNetWork License (SNL) usage since upgrading to SolidWorks 2010 SP5. Why?

This is likely due to a version mismatch between the SolidNetWork (SNL) License Manager and the SolidWorks version in use. Always make sure that version and service pack of the server-side SolidNetWork License Manager is equal to or greater than that of all SolidWorks installations on client computers.  In this case, make sure that the server-side SNL Manager is upgraded to SolidWorks 2010 SP5.



New Knowledge Base articles


1.     S-052082 - Is there a compatibility matrix showing SolidWorks compatibility with different versions of Microsoft® Windows® and Microsoft Office??

Yes, a compatibility matrix is available within Knowledge Base Solution ID#S-052082.


To go to this Knowledge Base Solution, please click here


2.      S-053715 - What could cause SolidWorks to display "Warning: You do not have permission to access the database in vault. Certain database operations that require these Enterprise PDM permissions may fail." when opening files on an Enterprise PDM client?

When you open a file in SolidWorks 2010 (or higher) and Enterprise PDM is installed on the system, SolidWorks toolbox will perform a check to see if toolbox is "managed" within the file vault. In order to do this, toolbox tries to read the vault root folder. If the user logged in to the vault lacks read access to the vault root, toolbox will fail reading the folder and display the following message:



Warning: You do not have permission to access the database in vault 'vaultname'.

Certain database operations that require these Enterprise PDM permissions may fail.


To find out more, please click here



3.     S-051892 - Why is the 'Edit…' command missing from right mouse button click menu in Enterprise PDM 2011 for some files?

In Enterprise PDM 2011, the right-click menu has been redesigned to be more compact and not fill up with too many commands. The “Edit…” command that was used in earlier versions to check out and open a file has been merged into the standard Windows Edit command instead. You can define if the Windows Edit (or even Open) should check out the file as well via the user settings in the vault. For some file types however, Windows does not add an Edit option in which case you may have to use the workarounds described in this solution.


To find out more, please click here


4.      S-053108 - What could cause Enterprise PDM 2010 and 2011 to crash on some clients during file retrieval when using get version or checking out many files at the same time?

Starting with Enterprise 2010, when files are transferred from the archive server to the client, the get operation will open up multiple "threads" to speed up the operation when retrieving many files at the same time. That way, smaller files can be transferred at the same time a large file is.


It has been observed, however, that on some client systems (depending on hardware and network settings), this threaded file transfer operation could lead to unstable behavior causing the get operation to become slower than it should be, or even crash. This solution describes how to work around this problem if you think a system is affected by this.


To find out more, please click here.



Thanks for reading this month’s SolidWorks Support Monthly FAQ. If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller.