Skip navigation
All Places > FAQs (Frequently Asked Questions) > Blog > Authors Dan Pihlaja

First of all:

  1. If any of this information is incorrect or inaccurate, please add a comment below and I will look into fixing it.
  2. If you think I should add anything else here, or I am missing a step....comment below.

 

OK, there is always some confusion on how to vote on SPR's in the Knowledge Base.

(If you don't want to read all of this.....there is a video attached as well)

 

  1. Wait....what is an SPR?
    1. SPR stands for Software Performance Report and is the method that SOLIDWORKS uses to track bugs and enhancements.
    2. If you are having an issue, and your VAR can repeat the issue, then they will most likely send the problem to SOLIDWORKS and they will log an SPR (or connect you to an existing one) within the Knowledge Base.
    3. VAR stands for Value Added Reseller....the person you [or your employer] likely bought SOLIDWORKS from
  2. OK....but how do I access the Knowledge Base?
    1. Well, you head over to customerportal.solidworks.com
    2. This will bring you to:
    3. Logging in will bring you here:
    4. If you have a VAR, this screen will tell you who it is and how to contact them (in the bottom right corner). Mine is listed there. Yours might be different.
    5. Now, at this point, you will want to click on the "Knowledge Base" link:
    6. This will bring you here:
  3. Ok, I have accessed the Knowledge Base.....how do I find the SPR I want?
    1. Now, you have a choice.
      1. If you know the SPR number:
        1. It should be a 6 or 7 digit number without letters, then simply type it into the search bar and hit enter. Example below:
        2. Selecting that SPR brings me here:
      2. If you don't know the SPR number:
        1. Then you can search for keywords in the search bar.
        2. Some tips for searching:
        3. If you put a phrase in "quotes", then it will search for exactly that phrase.
        4. If you have a phrase and you don't put in quotes, then your search will result in all SPR's with any of those words
        5. I have found that sometimes it is easier to figure out the correct terminology by using the SOLIDWORKS help, then coming back here to search for it.
        6. You can refine your search results using the menus on the left.
        7. Example:
  4. OK, I have selected my SPR....now how do I vote on it?
    1. OK, voting really isn't intuitive....but here is how you do it:
      1. Once you are in the screen showing the SPR:
  5. What does voting really do?
    1. Voting on an SPR does these things:
      1. If the SPR changes or is fixed, you will get a notification regarding this.
      2. It lets SOLIDWORKS know that there is more interest in this particular issue.
      3. This is why it is really important to get your VAR involved when you have an issue so that the issue can be tracked via the SPR channel.
      4. I have been told that 60% of all the SPR's out there only have one vote attached to them. Simply adding a 2nd vote to one will float it to the top (so to speak).
  6. Conclusion
    1. There you have it.
    2. Voting on an SPR isn't really hard to do....it is just not intuitive.....so I think that it scares a lot of people away.
    3. Maybe this Blog post will help ease some of that confusion/fear.

 

If things change, I will update this as needed.

Change log:

9/29/2018: Added "What does voting really do?" area

10/1/2018: "If you are having an issue, and your VAR (Value Added Reseller....the person you [or your employer] likely bought SOLIDWORKS from) can repeat the issue, then they will most likely send the problem to SOLIDWORKS and they will log an SPR (or connect you to an existing one) within the Knowledge Base." was "If you are having an issue, and your VAR (Value Added Reseller....the person you [or your employer] likely bought SOLIDWORKS from) can repeat the issue, then they will most likely log an SPR within the Knowledge Base."

01/02/2019: Updated numbering scheme and added 5Ad

05/06/2019: Updated some pictures representing the latest website updates.

Often, we see many users (both old and new) getting confused about the difference between viewing a thread in their inbox and viewing that thread by opening the thread separately.

 

Hopefully, this clears up much of that confusion.

 

To view a thread in your inbox:

After you log in to the Forums, you are directed to: https://forum.solidworks.com/welcome

 

 

To view your Inbox, click the little bell icon next to your picture:

 

This directs you here:

 

Selecting a thread inside your inbox, shows the thread in a format in which each reply is listed sequentially:

 

However.....in this format, it is impossible to view attachments, attach files, delete replies or edit replies if you reply to or view the thread from inside this inbox.

 

The key is to open the thread separately.

To do this, you can do 1 of many different things.

The simplest is to click the thread title:

 

Alternatively, you can RMB on the title and select Open Link in new Tab or Window (works on both Google Chrome and Internet Explorer).

Other options:

These work with both Internet Explorer and Google Chrome:

     Opening the thread in a new Tab:

          CTRL + Click on the link

          Click the link with the middle mouse button

          SHIFT + Middle mouse click = Open in new Tab and view that Tab.

     Opening the thread in a new Window:

          SHIFT + Click on the link

 

Once you have clicked the title and opened the thread separately:

 

Attachments can now be seen:

 

And replies are now shown as indented under the message they are replying to (unless the thread has reached a certain length....then indented replies go away and replies are shown sequentially again....but all other things are the same):

 

And now that the thread is opened separately, access to the advanced editor appears inside a reply.

 

Also, it is now possible to delete and edit replies.  And to branch replies out to a new thread.

 

See this FAQ by Glenn Schroeder for more information about how to attach files:

How can I attach a file to a forum post?

  1. If you are new here....please look into these threads.
    1. Get Started in the community
      1. Tips on how to create your profile and stay connected (to say the least!)
    2. Forum Posting
      1. Tips on searching for answers, posting a question, updating your profile and editing posts (there's more too!)
      2. Here is a screen shot of one of the most important steps from the post:
      3. Written by Deepak Gupta
    3. Request for Forum Etiquette
      1. A general reminder of etiquette while on a public forum and where to post off topic responses.
      2. Written by Dennis Dohogne
    4. Please use the Quote Previous Message Functionality
      1. Tips on how to quote someone else while replying to a post (very important, especially on long threads).
      2. Written by Jim Wilkinson
    5. How to ask a good question in the API forum
      1. This one is specific to API, but I think that it applies everywhere else, too!
      2. Tips on how to keep questions short and to the point
      3. Written by Keith Rice
  2. Regarding Questions:
    1. First, please do some research. Either by searching using the tips from Forum Posting or by searching using these Excel documents that John Stoltzfus has created.
    2. If you've asked a question and have received a sufficient answer to move forward, then please MARK THAT ANSWER AS CORRECT.
      1. If there are multiple answers that are correct:
        1. Then post a reply summarizing all the correct answers (make sure you give them credit) or
        2. Pick the best suited one.
        3. If multiple answer are the same, then pick the one that was posted first.
      2. This is important for future people who are trying to find the answers to their questions
        1. The ones who are following the tips listed above in the linked posts.
    3. If you found the answer on your own, then please post the answer for other people who have the same question.
    4. If you have not received a sufficient answer, please don't post the question a 2nd time. Other options include:
      1. Edit the question and reword it or add pictures and attach models.....maybe no one understands.
      2. Post a "bump" reply to your own question.
        1. This will pop it to the top of the forum page. (or just edit it and hit post without actually changing anything)
    5. If you post a question, and later, have a different question:
      1. Please create a new question instead of asking the question in your original one.
      2. This is important, because the new question can easily get lost in the hustle and bustle if just posted as a reply.
    6. When you ask a question, please reference which version of Solidworks you are using. This will help a lot.
    7. Posting screen shots with your question will help the answerers a lot as well.
      1. The Windows Snipping tool comes with Windows 7 & 10 for free. Link for instructions on how to use snipping tool.
      2. I personally use Greenshot, a free program for capturing screenshots. http://getgreenshot.org/
      3. Once you copy the snapshot, you can just paste it right into the body of your question.
    8. Uploading a file generally helps a lot.
      1. If you can't share the actual file, then recreate the problem in a sample file and upload that.
      2. Use Pack and Go to create a zip and upload that. 2017 SOLIDWORKS Help - Pack and Go Overview
      3. How can I attach a file to a forum post? written by Glenn Schroeder

  3. If you don't actually have a question, but you still want to discuss something that you feel is important:
    1. Then you can uncheck the "Mark this discussion as a question" check box.
      1. This will turn this thread into a discussion rather than question and open the floor up for lively discussion.
  4. If you have created a question and someone has a secondary question, or the topic has gone in a different direction:
    1. Then as the author of the original question, you have the option to "Branch" a discussion out into a separate thread.
      1. This is also important for future people who are trying to find the answers to their questions

 

 

Edit History:

07/27/2018: Added Fc and Gc

11/20/2018: Reformatted the numbering Scheme

03/15/2019: added 1Bb screen shot of Deepak's search suggestion