First of all:

  1. If any of this information is incorrect or inaccurate, please add a comment below and I will look into fixing it.
  2. If you think I should add anything else here, or I am missing a step....comment below.

 

OK, there is always some confusion on how to vote on SPR's in the Knowledge Base.

(If you don't want to read all of this.....there is a video attached as well)

 

  1. Wait....what is an SPR?
    1. SPR stands for Software Performance Report and is the method that SOLIDWORKS uses to track bugs and enhancements.
    2. If you are having an issue, and your VAR can repeat the issue, then they will most likely send the problem to SOLIDWORKS and they will log an SPR (or connect you to an existing one) within the Knowledge Base.
    3. VAR stands for Value Added Reseller....the person you [or your employer] likely bought SOLIDWORKS from
  2. OK....but how do I access the Knowledge Base?
    1. Well, you head over to customerportal.solidworks.com
    2. This will bring you to:
    3. Logging in will bring you here:
    4. If you have a VAR, this screen will tell you who it is and how to contact them (in the bottom right corner). Mine is listed there. Yours might be different.
    5. Now, at this point, you will want to click on the "Knowledge Base" link:
    6. This will bring you here:
  3. Ok, I have accessed the Knowledge Base.....how do I find the SPR I want?
    1. Now, you have a choice.
      1. If you know the SPR number:
        1. It should be a 6 or 7 digit number without letters, then simply type it into the search bar and hit enter. Example below:
        2. Selecting that SPR brings me here:
      2. If you don't know the SPR number:
        1. Then you can search for keywords in the search bar.
        2. Some tips for searching:
        3. If you put a phrase in "quotes", then it will search for exactly that phrase.
        4. If you have a phrase and you don't put in quotes, then your search will result in all SPR's with any of those words
        5. I have found that sometimes it is easier to figure out the correct terminology by using the SOLIDWORKS help, then coming back here to search for it.
        6. Example:
  4. OK, I have selected my SPR....now how do I vote on it?
    1. OK, voting really isn't intuitive....but here is how you do it:
      1. Once you are in the screen showing the SPR:
  5. What does voting really do?
    1. Voting on an SPR does these things:
      1. If the SPR changes or is fixed, you will get a notification regarding this.
      2. It lets SOLIDWORKS know that there is more interest in this particular issue.
      3. This is why it is really important to get your VAR involved when you have an issue so that the issue can be tracked via the SPR channel.
      4. I have been told that 60% of all the SPR's out there only have one vote attached to them. Simply adding a 2nd vote to one will float it to the top (so to speak).
  6. Conclusion
    1. There you have it.
    2. Voting on an SPR isn't really hard to do....it is just not intuitive.....so I think that it scares a lot of people away.
    3. Maybe this Blog post will help ease some of that confusion/fear.

 

If things change, I will update this as needed.

Change log:

9/29/2018: Added "What does voting really do?" area

10/1/2018: "If you are having an issue, and your VAR (Value Added Reseller....the person you [or your employer] likely bought SOLIDWORKS from) can repeat the issue, then they will most likely send the problem to SOLIDWORKS and they will log an SPR (or connect you to an existing one) within the Knowledge Base." was "If you are having an issue, and your VAR (Value Added Reseller....the person you [or your employer] likely bought SOLIDWORKS from) can repeat the issue, then they will most likely log an SPR within the Knowledge Base."

01/02/2019: Updated numbering scheme and added 5Ad